HELPFUL FAQs

GENERAL TIPS

We have three ways to shop!

We know that our customers all like to shop differently, so we now have three ways to shop your favorite boutique!

1. APP: Click to download now! Apple iOS App -or- Android App

2. FB Group: Click here to
join now!

3. ONLINE:
www.glamourfarms.com

ORDERING

Are website orders and app orders on separate accounts?

Yes. Each customer will have a unique account for each the website and app platforms.

How can I distinguish a regular priced item versus a sale/clearanced/final sale item?

All sale/clearanced/final sale items end in a "$0.97" and are final sale.

I have questions on an item. I want to talk to someone before I order. Is this possible?

YES! Ms. Annie is very experienced and knows our clothes and the fits inside and out! Please feel free to email (contact@glamourfarms.com) or call her at 618-665-FARM (3276). Customer service hours are Monday-Friday 9:00am-3:00pm CST. 

How long are items held in my cart?

You know the saying "Early bird get the worm"?! We are now offering FIRST PAY. What does this mean? Add the item to your cart and the first to pay will be awarded the item(s). 

How do I apply a coupon code to my order? 

At checkout, add the coupon code in the discount/gift card textbox. Then select "apply" for your discount to be reflected on your order.

How do I apply my gift card to my order?

At checkout, add the coupon code in the discount/gift card textbox. Then select "apply" for your gift card to be reflected on your order.

SHIPPING

Do you offer free shipping?

Yes. If your order exceeds $99+, you will automatically be awarded free shipping.

What is your shipping rate (United States)?

$7.99 flat rate standard shipping fee (United States). Allow 2-4 business days for processing. We also offer Priority, Expedited and Express shipping. Fees will reflect at checkout.

Do you ship to Canada?

Unfortunately, we do not ship to Canada.

LOCAL PICKUP

Do you offer local pickup?

We do! Pickup hours are Monday-Thursday 8:00am to 5:00pm. Friday 8:00am to 2:00pm CST. Please pull up to the designated area, call 618-665-3281 and a GF team member will be ready to assist you. Orders will be held in our pick up facility for 14 business days before being donated.

RETURNS

Do you offer exchanges?

We do not offer exchanges as our items sell out quickly and we cannot guarantee the item would be available. We will credit your account and you can choose how to use your account credit.

Can I return a sale/clearance item?

No. All sale/clearance items are a final sale (ending in $0.97). No exceptions.

Do you offer local returns dropoff?

We offer local returns at our Louisville location. Simply go through our return portal. Please write your name AND order number legibly on the outside of the package and place it in the drop box. Easy peasy! This is available 24/7 for your convenience. Woohoo!

I do not live close to utilize the local returns dropoff. What is your mailing address for my return?

Simply go through our return portal. Follow the return process steps, print your return label and ship it back to us. Easy peasy! Once we receive your return, please allow 5-7 business days to process your return for store credit.

Glamour Farms Boutique
ATTN: Returns Dept
14094 Hwy 45
Louisville, IL 62858

CARE FOR CLOTHING

I have followed all washing instructions and my top seems to be a bit smaller. Any advice?

Please continue to follow the care instructions. However, make sure to reshape your item before laying flat to dry.