Am I eligible for a return?
Item is unworn, item is unwashed, item is unaltered, item has no makeup stains, item has no deodorant stains, item has no animal hair, item has no smells of smoke, items are not final sale, items fall within the date ranges specified in the Return Policy. If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy below.
Return Policy
Due to items selling out quickly, we do not offer exchanges. If Redo returns coverage is purchased at checkout then return shipping will be covered. Otherwise, customer is responsible for the cost of return shipping label that will be purchased in the return portal. Refunds will be in the form of a store credit that will be applied to your account for regular priced items (sale items are final--items ending in $0.97) that are postmarked by 14 business days of the delivery date. Once we receive your return, please allow 5-7 business days to process your return for store credit.
Defective Item
Please email customer service at contact@glamourfarms.com within 2 business days of package arriving. Include the invoice number, sku/name of item and picture(s) of the defect on the item.
Final Sale Merchandise
All sales on SALE/CLEARANCE items are final (end in $0.97). All sales are final on all shapewear (shapers, leggings, shorts), jewelry, undergarments, hair accessories, hats, beanies, socks and eye wear. This is for hygienic purposes.
Local Returns + Drop offs
We offer local returns at our Louisville location. Simply go through our return portal. Please write your name AND order number legibly on the outside of the package and place it in the drop box. Easy peasy! This is available 24/7 for your convenience. Woohoo!
Click here to start a return.
Additional Ordering Tips
Discount Codes
Discount codes must be applied at the point of purchase and can only be used while valid (no extensions). They cannot be added/applied after an order has been placed.
Altering or Canceling An Order
Once an order is placed by the customer, it cannot be altered or canceled. Please follow the return policy for items that need returned (including an entire order).
Shipping
$7.99 flat rate standard shipping fee (United States). Allow 2-4 business days for processing. We also offer Priority, Expedited and Express shipping. Fees will reflect at checkout. Glamour Farms Boutique is not responsible for items lost, stolen or damaged while in transit. Please contact your local USPS.
Local Pickup
Pickup hours are Monday-Thursday 8:00am to 5:00pm. Friday 8:00am to 2:00pm CST. Please pull up to the designated area, call 618-665-3281 and a GF team member will be ready to assist you. Orders will be held in our pick up facility for 14 business days before being donated.
