ORDER PROCESSING All orders will be processed Monday-Friday only (no weekends or holidays). Please allow 2-4 days for order processing.
STANDARD SHIPPING
$7.99 flat rate standard shipping fee (United States)--allow 2-4 business days for processing. We also offer Priority, Expedited and Express shipping. Fees will reflect at checkout.
LOCAL PICKUP Pickup hours are Monday-Thursday 7:00am to 5:00pm. Friday 7:00am to 2:00pm CST. Please pull up to the designated area, call 618-665-3281 and a GF team member will be ready to assist you. Orders will be held in our pick up facility for 14 business days before being donated.
AM I ELIGIBLE FOR A RETURN? Item is unworn, item is unwashed, item is unaltered, item has no makeup stains, item has no deodorant stains, item has no animal hair, item has no smells of smoke, items are not final sale, items fall within the date ranges specified in the Return Policy. If you answered YES to all of these, you will be eligible for a return. Please refer to the Return Policy below.
RETURN POLICY Due to items selling out quickly, we do not offer exchanges. If Redo returns coverage is purchased at checkout then return shipping will be covered. Otherwise, customer is responsible for the cost of return shipping label that will be purchased in the return portal. Refunds will be in the form of a store credit that will be applied to your account for regular priced items (sale items are final--items ending in $0.97) that are postmarked by 14 business days of the delivery date. Once we receive your return, please allow 5-7 business days to process your return for store credit.
DEFECTIVE ITEM If you have received a defective item, please start a return in the portal and upload an image within 2 business days of receiving your shipment.
FINAL SALE (no exceptions) All sales on SALE/CLEARANCE items are final (end in $0.97). All sales are final on all shapewear (shapers, leggings, shorts), jewelry, undergarments, hair accessories, hats, beanies, socks and eye wear. This is for hygienic purposes.
LOCAL RETURNS DROPOFF We offer local returns at our Louisville location. Simply go through our return portal. Please write your name AND order number legibly on the outside of the package and place it in the drop box. Easy peasy! This is available 24/7 for your convenience. Woohoo!
Click here to start a return.
